Shipping Policy

Every order is made fresh and shipped cold from our Houston, TX kitchen. Orders ship Monday through Wednesday with a 12 PM ET cutoff — we don’t ship perishables into the weekend, so an order placed Thursday goes out the following Monday.

Rates

Shipping is calculated by the packed weight of your order, in insulated cold packaging:

• Up to 15 lb: $15 (Upgraded Insulation)
• 15 to 40 lb: $30
• Over 40 lb: $55
• Houston and surrounding metro: flat $15 local delivery, any order size

Texas sales tax of 8.25% applies to orders, including shipping.

Transit and delivery

Most US orders arrive within 1–5 days of shipping. Gel and refreshers travel cold-packed; refrigerate them as soon as they arrive. If a shipment arrives damaged or warm, contact us within 7 days at [email protected] and we’ll make it right — see our refund policy.